Support at Improvado.io¶
Improvado cares. Our company provides clients with a lot of custom solutions and a responsive support team. If something goes wrong, just tell us about it. We will do our best to help you, so just give us info - as much as possible.
If you feel that you need a kind of custom solution, please, share your ideas with us. We’ll find a way to make it real.
If you cannot find certain metrics or dimensions, please reach out to us so that we can pull them in for you.
If your data does not look right, the best way to help us troubleshoot is to send screenshots of the original data on your ad platform. Please be sure to include the entire screen, including the date range and any filters or provide us with read-only access to your ad platforms. You can share access with firstname.lastname@example.org.
If you have deadlines for certain reports, please, tell us about it so that we can make sure the issues/questions are resolved before then.
Don’t hesitate to reach us if you have any questions or concerns. Here we are:
Also, we have a Chat Box available on every page of our website.